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After a member of our family suffered a broken elbow due to a fall while we were on a cruise ship, we attempted to settle directly with the cruise line. After receiving an insultingly low settlement offer from the cruise line, we reached out to the Brais Law Firm for guidance. I can’t extol our positive experience enough.

Here are just a few highlights of our experience with Keith Brais and his Team:

  • A polite, respectful conversation with Attorney Keith Brais laid the groundwork for the new approach in requesting a fair and reasonable settlement with the cruise line
  • Thorough explanations from both Mr. Brais and his Team of Paralegals and Assistants regarding how the process would work
  • Updates via email regarding the advancement of the process and the responses from the cruise line
  • Professionalism and a dedication to excellence throughout the entire settlement process

In the end, our settlement with the cruise line was well beyond what we had been offered when we originally were offered. We would not have achieved this settlement on our own, and we are grateful to the wonderful Team at Brais Law Firm, especially Keith, Karla, Michelle, and Yaimee, for their excellent service in helping us get a settlement that was both fair and reasonable.